Frequently Asked Questions
If you have lost your user name or password, then please contact the school.
How do I use ParentPay?
- Go to www.parentpay.com
- Login with your user name and password.
- Go to ‘Profile’ and change your password and username to something memorable.
- Register your e-mail address here so ParentPay can send receipts of payments and the school can notify you easily when payments need to be made.
That’s it, now you can start making hassle free, secure payments to the school whenever you like.
What cards can I use?
ParentPayaccepts MasterCard and Visa credit cards and Maestro, Switch, Delta, Electron, Solo and Visa debit cards. The school does not limit the use of credit cards for transactions.
Is it safe to make payments on the internet?
YES. In fact, it’s as safe to pay online with ParentPay as it is to use your credit card in a shop or over the phone! ParentPay uses leading technology to process your credit/debit card transactions securely. All communication with the bank is encrypted (jumbled up so no one else can read it). Neither ParentPay nor the school have access to your card details and your card details are never kept by ParentPay or the school.
How can I check that it’s secure?
Standard website addresses begin with ‘http’ whereas the address for a secure site will always begin with ‘https’. You will also see a ‘padlock’ at the bottom right of the screen or in the address bar of newer browsers. Never enter your card details or personal data on any web page whose address does not start with ‘https’.
What about our personal information?
ParentPay uses a very limited amount of information about you and your child solely for the purpose of administering your account; we do not share or give information to any other organisations. We operate under strict guidelines set out by the Data Protection Act 1998, which ensures the protection and care of personal information. This means that any information you give them electronically will only be used for the purpose that you intended.
ParentPay will NEVER contact you by phone, email or mail and ask you to divulge confidential information like passwords or card numbers. If you are ever contacted by someone claiming to be from ParentPay, please contact them immediately on 08700 420550.
I don’t have a home PC so I can’t use ParentPay.
Actually you can. The school will give you access. You can also try visiting your local library or internet café. Many employers will also allow you to use computers for such purposes, but check the policy in your workplace before doing so.
Parental surveys for Jordanhill School show that 99% of families have internet access at home.
For more information visit www.parentpay.com